At Kavana Decor by The Import Collection, we value lasting partnerships built on trust, clarity, and consistent service. The following terms are designed to ensure smooth transactions, transparent policies, and a reliable experience for every wholesale customer.
Our team is always available to help with order status, freight details, or account support. Please contact info@kavanadecor.com or call 818.782.3600 for assistance.
Orders can be placed through your Sales Representative, via our website, or by contacting our Customer Service Team at 818.782.3600 (Mon–Fri, 8:00 AM–5:00 PM PST).
New Accounts:
Kavana Décor is a wholesale company selling to the trade only. A resale certificate and tax identification number are required to establish an account.
Minimum Orders:
Opening and reorders must meet a $600 minimum.
Payment Terms:
We accept Visa, MasterCard, and American Express. All credit card details must match the billing information on file.
For approved customers, Net 30 terms are available with credit approval. To apply, please submit a completed credit application and three trade references to credit@importcollection.com.
A 3% processing fee applies to all payments made using American Express.
Pricing:
All prices are wholesale and subject to change without notice. Paired or assorted items are priced as indicated (PR/SET).
Discounts:
Volume-based discounts may be available for qualifying orders. Please contact your Sales Representative for details.
Order Changes/Cancellations:
Order changes or cancellations must be submitted in writing at least five (5) business days prior to the scheduled ship date.
All shipments are FOB Panorama City, California. Orders typically ship within 2–3 weeks, depending on product availability. Freight is billed at our negotiated carrier rates unless otherwise arranged. Residential or specialized deliveries (inside delivery, liftgate, or re-consignment) may incur additional fees.
International orders require prepayment by credit card or wire transfer in U.S. dollars before shipping. Freight quotes for international destinations are available upon request.
We automatically ship back orders over $75 when available unless a written cancellation is received. Back orders under $75 will be canceled. If you wish to skip back orders, please note this at the time of order placement.
Past-due accounts are subject to a 1.5% monthly finance charge. Returned or stop-payment checks incur a $35 service fee. Refused or re-consigned shipments are subject to additional freight charges and a 20% restocking fee.
Have questions or need assistance? Our team is always available to help with order status, freight details, or account support. Email or call 818-782-3600.
Because our products are handcrafted, variations in color, finish, and texture are natural and not considered defects.
To report damages or shortages, please contact our Customer Service Department within 10 business days of receipt.
Include photos of the packaging and product to assist with prompt resolution.
All returns must be pre-approved and may be subject to a 20% restocking fee. Unauthorized returns will not be accepted.
At Kavana Decor by The Import Collection, every piece begins with intention through thoughtful materials, refined forms, and a dedication to lasting beauty. Whether you’re discovering us for the first time or returning to explore what’s new, our collections are crafted to elevate spaces with quiet sophistication.
