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Shop In Stock New Arrivals Today!

Terms and Conditions

Effective January 1, 2025

KAVANA DECOR BY THE IMPORT COLLECTION

TERMS AND CONDITIONS

PLACING AN ORDER

You can place your order through:

  • Your local Sales Representative
  • Our website (www.kavanadecor.com)
  • Customer Service Center: Mon-Fri 8:00AM-5:00PM PST at 818.782.3600
  • Fax: 818.904.0544
  • Email: Contact Form or mail to Kavana Decor by The Import Collection, 7483 Nelson Road, Panorama City, CA 91402

FIRST-TIME CUSTOMERS

We are a wholesale company selling "to the trade" only. Please submit your resale certificate and tax number on your letterhead.

MINIMUM ORDER & REORDER

Minimum new account orders and reorders are both $600.

BACK ORDERS

  • Back orders over $75.00 will be shipped when available, unless written cancellation is received
  • Back orders below $75.00 will be canceled
  • Please re-order these items on your next order

RETURNS

  • Subject to a 20% restocking fee
  • Claims on damages, shortages, or defects must be fixed or emailed to the customer service department within 10 business days of receipt
  • Please provide photos of the defect and packaging for quicker response
  • All returns need to be authorized by The Import Collection
  • Due to the handcrafted nature of our products, variations in color, finish, size, and markings are to be expected and are not accepted as the basis for a return

DELIVERIES

  • Merchandise is based FOB Panorama City, California
  • Standard delivery is 2-3 weeks, depending on product availability
  • All orders will be shipped by the most cost-effective method (FedEx, UPS, or commercial carrier) unless otherwise specified
  • Residential deliveries, inside delivery, redelivery, re-consignment, and/or lift gate use will incur additional charges and may be invoiced separately

PAYMENT TERMS

We accept:

  • Visa
  • MasterCard
  • American Express

You MUST provide the card holder's name, expiration date, security code, billing address, and zip code as it appears on the credit card billing statement.

NET 30

  • Net 30 payment terms are available upon credit approval from The Import Collection
  • We do not accept CODs
  • Credit applications must be filled out completely with your banking information and three trade references with valid fax numbers
  • Credit application forms can be requested by phone (818.782.3600), email (credit@importcollection.com) or downloaded online at our corporate website home page

DISCOUNTS

Special terms and discounts are available for large orders. Please contact our Customer Service Center at 818.782.3600. Failure to pay in full within the terms of an invoice will result in the loss of all discounts.

PRICES

  • All prices are wholesale and subject to change without notice
  • Individual and assorted are priced individually (EA) while pairs and sets are priced as a set (PR/SET)
  • All orders must be made accordingly to minimum packs and multiples

FINANCE CHARGES

15% will be applied to all past due accounts.

RETURN CHECK FEE

$35.00 will be applied to any returned checks. Returned (NSF) or stop payment checks are subject to a $35.00 service charge and payment must be paid by credit card or cashier's check.

RE-CONSIGNED OR REFUSED SHIPMENTS

The customer is responsible for all additional freight charges on Re-consigned Shipments. All refused shipments are subject to a 20% restocking charge and freight charges both ways.

ORDER CANCELLATION

Orders are not considered cancelled unless we receive written notice five (5) business days prior to the ship date.

INTERNATIONAL ORDERS

All international orders must pay by credit card or wire transfer in US currency prior to shipping.