EFFECTIVE January 1, 2013
TO PLACE AN ORDER
You can place your order with your local Sales Representative or through our website (www.importcollection.com). We also have our Customer Service Center Mon-Fri 8:30AM -5:00PM PST at 818 782 3060. You can contact them via fax: 818 904 0584, email: Contact Form, or mail: The Import Collection 7885 Nelson Road Panorama City, CA 91402.
FIRST TIME CUSTOMERS
We are a wholesale company selling "to the trade" only. Please supply us with your resale certificate and tax number on your letterhead.
MINIMUM ORDER & REORDER
Minimum opening order is $500.00 and reorders are $500.00
BACK ORDERS
Back Orders over $75.00 will be shipped when available, unless written cancellation is received from the customer. Back orders below $75.00 will be cancelled. Please re-order these items on your next order.
RETURNS
Will be subject to a 20% restocking fee. Claims on damages, shortages, or defects need to be faxed or emailed into the customer service department within 10 business days of receipt of the product. Please provide photos of the defect and packaging for a quicker response. All returns need to be authorized by The Import Collection. Due to the handcrafted nature of our product, variations in color, finish, size, and markings are to be expected and are not accepted as the basis for a return.
DELIVERIES
Merchandise is based FOB Panorama City, California. Standard delivery is 3 weeks, depending on product availability. AU orders will be shipped by the most cost-effective method (FedEx, UPS, or commercial career) unless otherwise specified. Residential deliveries, inside delivery, redelivery, re-consignment, and/or lift gate use will incur additional charges and may be invoiced separately.
TERMS
We accept; Visa, Master Card, and American Express. You MUST provide the card holder's name, expiration date, security code, billing address, and zip code as it appears on the credit card billing statement.
NET 30
Net 30 payment terms are available upon credit approval from The Import Collection. We do not accept COOs. Credit applications must be filled out completely with your banking information and three trade references with valid fax numbers. Credit application forms can be requested by phone (818 782 3060), email (credit@importcollection.com ) or downloaded online at our corporate website form page.
DISCOUNTS
Special terms and discounts are available for large orders. Please contact our Customer Service Center at 818 782 3060. Failure to pay in full within the terms of an invoice will result in the loss of all discounts.
PRICES
All prices are wholesale and are subject to change without notice. Individual and assorted are priced individually (EA) while pairs and sets are priced as a set (PR/SET). All orders must be made accordingly to minimum packs and multiples.
FINANCE CHARGES
15% will be applied to all past due accounts.
RETURN CHECK FEE
$35.00 will be applied to any returned checks. Returned (NFS) or stop payment checks are subject to a $35.00 service charge and payment must be paid by credit card or cashier's check.
RE-CONSIGNED OR REFUSED SHIPMENTS
The customer is responsible for all additional freight charges on Re-consigned Shipments. All refused shipments are subject to a 20% restocking charge and freight charges both ways.
ORDER CANCELLATION
Orders are not considered cancelled unless we receive written notice five (5) business days prior to the ship date.
INTERNATIONAL ORDERS
All international orders must pay by credit card or wire transfer in US currency prior to shipping.